Company Name Wipro
Companywww.wipro.com
Experience 0 – 5 Years
SalaryRs.1,50,000 – 2,75,000 P.A
QualificationAny Graduate
SkillsMS Office
Job RoleTech Support Associate
Job LocationKolkata
Job TypeApply
Last date to applySep 2015
About Company :
Our industry leading process platform Base enables our customers to run standardized and efficient operations. Our clients gain insights, business growth, and measurable business impact through pre-built process asset based solutions, industry focused platform BPO solutions, and integrated IT BPO services. Our expertise lies in: Pre-built Process Asset Based Solutions – With a focus on process improvements and business outcomes we have developed over 25 productized solutions based on process assets through a dedicated solution development organization. Industry Focused & Platform Based Solutions – Leveraging Wipro assets in Cloud, Mobility, and Alliances we provide integrated IT and BPO SLAs and innovative pricing/commercial models for our key clients.
Description :
- International Voice Hardware Support & Customer/Tech Service Process
- Troubleshooting & Remote Support to International Clients over the phone
- Handling technical queries & repair of IT Hardware devices & Networking Solutions (Internet, LAN, WIFI, Router etc.)
- Inbound premium opening (No Outbound Scam or Sales)
- Candidate should possess excellent communication skills in English with ability to manage customer
- conversation ensuring confidence, clarity and ability to build rapport for Voice Process
- Candidates should be ready to work 5 days/week with 2 Week Offs (rotational)
- Should be flexible to work in Night Shifts, as per business requirement
Eligibility :
- Fresher & Experienced candidates (18-45 years of age)
- Undergraduates & Graduates, both are eligible
- BE/B.TECH (Only EEE, CSE, ECE and Instrumentation) are eligible
- Knowledge of basics of computer- MS Office(Word/Excel/Power Point) preferred
- CA, CS, M.Tech, MCA, B.Pharma, M.Pharma, B.Ed, LLB etc. (or equivalent) are NOT eligible
- Candidates pursuing any regular course or any of the above course are NOT eligible
- Candidates pursuing or completed Distance MBA/PGDM are eligible
- Ready to work in Night Shifts
Fresher & Experienced candidates (18-45 years of age) :
- Undergraduates & Graduates, both are eligible
- BE/B.TECH (Only EEE, CSE, ECE and Instrumentation) and technical graduates are eligible for Tech-support Voice only
- Knowledge of basics of computer- MS Office(Word/Excel/Power Point) preferred
- CA, CS, PGDM, MSc IT, M.Tech, MBA, MCA etc. (or equivalent) are NOT eligible
- Candidates pursuing any regular course or any of the above course are NOT eligible
- Ready to work in Night Shifts
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